Receive
Email, PDF, spreadsheet
● AI order desk
Every emailed order, entered and checked.
Alendesk reads purchase orders from email, PDF and spreadsheets, matches every line to your catalog, and flags what needs a person.
Set up with your own catalogWorks with your emailA person approves every order
InboxNew order
7 received6 need you
Brightway Facility ServicesPO 88213Ready
Northline MarketPO 88214Needs review
Acme SupplyPO 88215Needs review
Order 1042 · PO 88213Needs a look
WroteSKUQty
BWF-LINER-33CL-33-BK-1510
gloves largeGL-NIT-L4
glass cleaner 32oz @ 26.50DS-GL-322
It reads the order the way your customer wrote it.
The reader reports the customer's wording. Alendesk's rules match it to your catalog.
dana@brightwayfs.com10:24 AM
PO 88213
Please send:
10 cs BWF-LINER-33
4 cs gloves large
2 cs glass cleaner 32oz @ 26.50
BWF-LINER-33CL-33-BK-15
gloves largeGL-NIT-L
glass cleaner 32oz @ 26.50DS-GL-32
It catches what a tired person misses.
The catalog remains the source of truth, and uncertain lines wait for a person.
DS-GL-32Price differs
Customer wrote $26.50 · catalog price $28.80
Unit differs: BX vs CS
Several products fit: M, L, XL
Line not read: ‘plus the usual 3 for the lobby’
Instructions to the system ignored
How it works.
Read & check
Catalog, prices, units, customers
GL-NIT-L ✓
Review
Only the issues, one click to fix
Price differs
Approve & export
CSV for your ERP, confirmation text
Approved
A person approves. Everything is on the record.
Nothing leaves the desk until someone has reviewed the risk. Every decision becomes part of the history.
Order 1042 approved
Confirmation text prepared
It learns your customers' words.
First time
“gloves large”
Matched by descriptionAfter one correction
“gloves large” → GL-NIT-L
Matched by learned nameBuilt for the order desk.
Reads email text and spreadsheets today; PDFs and photos with the AI reader
Never invents prices: always your catalog
Every change in a tamper-evident audit log
Your data isolated per company